May 23, 2013

Quarterly SAP Patches

SAP frequently updates and improves its software.  The University of Mississippi uses a quarterly system to install these improvements on a regular schedule and we are rapidly approaching our first quarter patch.  Patches will be applied in QAS on March 19th.  This allows ten days to test and report issues before the patches are applied to the production (PRD) system on March 29th.

Some of you may soon receive a notice asking that you test in QAS all the transactions that you regularly use to do your job. This is an extremely important task, as it helps us to identify any issues or authorization changes that may result when the patch is applied to the Production system.  We appreciate your help with this task; ultimately it makes your job easier, too!

Please schedule some time early in the period after March 19th to do thorough testing of this upgrade in QAS.  You may reset your QAS password in myOleMiss. Report any issues that you encounter when testing using the SAP Issues Database in myOleMiss.
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Try Web HD. No Lines. No Waiting. No ‘Hold’ Music.

Recently, the Office of Information Technology (IT) migrated to a new call tracking platform named Web Help Desk.   In addition to supporting the needs of IT technical staff with tracking your calls and emails, Web Help Desk allows individuals with a valid UM WebID to submit service requests through a web interface.

In addition to submitting service requests with Web Help Desk, you can also check the status of your request, update the request and search the FAQ Knowledge Base. When a service request is submitted using Web Help Desk, you will receive a confirmation email that includes the request details and ticket number.

Common Tasks

To create a new service request:

  1. Login using your UM email address and password.
  2. Select the Request Type that best fits your issue from the drop down arrow.
  3. Next, in the Request Detail box describe the problem you are reporting. Be as specific about the key details of the problem as possible.
  4. If you have a file to attach, use Add File to upload and then Save.

To view your service request history:

  1. Select the History option from the Menu at the top.
  2. All of your active and closed requests will display.
  3. To view request details select the ticket number.

To edit your service request:

  1. Select the History option from the menu at the top.
  2. All of your active and closed requests will display.
  3. To view request details select the ticket number.
  4. Then, select Add Note, enter your updated information, and Save.
  5. If you need to cancel the request, simply select Cancel Ticket and then Save.

To access frequently asked questions (FAQ):

  1. Select the FAQ option from the menu at the top.
  2. Select the category to search, or search using the “contains” option.

Really! It is that simple to submit, update, and track your service requests using Web Help Desk.

If you have additional questions, please contact the IT Helpdesk at (662) 915-5222 or helpdesk@olemiss.edu.   You can visit our website for more information, or contact us Monday through Friday, 8 AM – 5 PM CST.

1098-T and 1042-S Tax Documents

Every January, the University of Mississippi issues tax-related documents to students and employees so they can prepare their personal tax return.  W-2’s were discussed earlier in a November 2012 TECHNews article.  Two other forms issued are Form 1098-T and Form 1042-S. [Read more...]

New Self-Help Feature: Reset Your SAP Password

Forgot your SAP GUI password?   The Office of Information Technology is excited to announce the rollout of the SAP Password Reset application that allows SAP users to reset their own SAP GUI password for the SAP Production and SAP QAS (Quality Assurance) systems. You no longer have to contact the IT Helpdesk to reset your password if your account is not locked. Prasad Choudhari, IT Systems Analyst III, developed this application for the UM SAP user community, and it is an excellent improvement over the previous process.

How Do You Reset Your SAP Password?

You can reset your password by logging into myOleMiss. Click on the Employee tab => SAP tab => Select SAP Password Reset located on the left in the “Detailed Navigation” menu.  You may also visit http://www.olemiss.edu/sappassword which will prompt you to log into myOleMiss.  Upon logging in, you will be taken to the SAP Password Reset application.  Select the system (QAS or PRD) for which you would like to change your password.

 

1. Type, then re-type the new password and click the “Submit” button.  (Note: Be sure to follow the Password Rule while    creating your new SAP password.)

 

2. Proceed to login to SAP with your new password.


What If Your SAP Account Is Locked?

Locked SAP accounts may be due to:

  • Multiple login attempts with the wrong SAP username, password or a combination of both (Note: Before making numerous login attempts, go ahead and reset your password to avoid account becoming locked.)
  • SAP account has not been used in 90 days
  • Request by your department due to resignation, inappropriate use, etc.

If your account is locked due to multiple login attempts or non-use within 90 days, you will need to contact the IT Helpdesk at (662) 915- 5222 or helpdesk@olemiss.edu to unlock your SAP account.


More Information…

For continuous updates on SAP and other technical information/projects, read TECHNews, UM Today (TECHNews section), or visit the SAP at Ole Miss Website.  For questions or assistance, contact the IT Helpdesk.

 

 

 

Employee W-2′s Go Online

Tax season.  Those two words can mean different things to different people.  For the UM Payroll Office, it means one thing…producing W-2 statements for employees.

Viewing a W-2 form online

Each January, between 7,000 and 8,000 W-2 forms are generated, printed, and mailed to employees.    This process consumes a tremendous amount of paper in the form of special paper stock to print the W-2 form and special envelopes for mailing, not to mention the cost of postage for mailing the forms.

For several years, the university has wanted an online, self-service solution for W-2 forms that would allow employees to opt-in to receive their W-2 form electronically .  As a result of our last SAP upgrade in April, 2011, the University was asked to participate as a pilot site for SAP’s online W-2 solution for the 2011 tax year.  Now, after a successful pilot in 2011, all university employees may elect to receive their W-2 forms online for the 2012 tax year and beyond.

Two new options now appear on the Employee Self-Service area of myOleMiss.  The first, “Online W-2 – Opt In,” is where employees can elect to receive their W-2 form electronically for tax year 2012 and beyond.   The second, “Online W-2 – View Forms,” is where employees can view their W-2 forms for tax year 2012 and beyond.  Each application has online help to assist employees in both opting-in and viewing their W-2 forms.  Employees must opt-in to be able to receive their W-2 electronically.

Employees will be able to opt-in for the 2012 tax year beginning November 26, 2012, and continuing through January 20, 2013.  The W-2 forms will be generated between January 20 and January 31, 2013, and once they have been generated, those who have elected to receive their forms online will be able to view their W-2 in myOleMiss.

Audrey Floyd, Manager of Payroll, is excited about rolling out this new feature to UM employees.  “We issued over 7,000 W-2s last year.  The reduction in paper use and postage costs would be significantly lowered if half of our employees take advantage of the online W-2 functionality.  Other advantages include faster retrieval, secure electronic access from any location, and the ability to access forms from tax year 2012 forward.  I would encourage all UM employees to take advantage of this new feature.”

 

 

 

Time Entry & Approval is Going Online

With the launch of other self-service applications for employees in myOleMiss, an application for time entry and approval seems like a natural fit.  The Offices of Information Technology (IT) and Human Resources (HR) partnered to develop self-service applications for time entry and approval.  The design is based on the current paper time sheet, which will make an easier transition to an online process.

IT and HR have been pilot testing the applications for several months.  Earlier in the summer, the application was rolled out to select areas of the Finance and Administration division.  Then, in August, the rollout continued with the addition of more departments, including the first two academic departments.  The goal is to have Phase I of these applications for all UM departments by the end of the year.  However, not all employees are included in the Phase I rollout.  Student employees, UM retirees, and those employees who have their working time recorded as part of the work order process will be included in subsequent phases of this application.

Screen for ESS Time Entry

ESS Time Entry

Time Entry, the “New” Online Process

To use the ESS Timesheet, employees will navigate to the Self-Service area of myOleMiss and open the “Timesheet” application.  Then, they record the hours for the appropriate time types (e.g. – AHRS, VACA, etc.) and submit the hours to their supervisor for review and approval.  Employees may choose to enter their time for the entire pay period at once, or they may choose to enter it each day.  During the submission process, the employee must acknowledge/certify the hours recorded, similar to signing a paper time sheet.  When the employee submits their time, the hours are recorded in SAP.

Upon submission, the employee’s supervisor receives an email notification which includes a link to take them to the ESS Time Approval application within myOleMiss.  The supervisor can approve or reject the employee’s time by acting on all time entered or individual entries.  They can also view the timesheets of the employees should they have a question about a particular entry.

Self-service applications such as this will greatly reduce UM’s paper consumption over the long term.

More Information? Assistance?

For more information on self-service Time Entry/Approval, please contact the Office of Human Resources at (662) 915-7431 or hr@olemiss.edu.

Online UM Security Awareness Training

Since 2005, select University employees have been required to participate in security awareness training.  In the past, these required sessions have taken place in a classroom/lecture format.  As of September 17, 2012, the University has partnered with the SANS Institute to offer online security awareness training.  The online training modules are organized to train specific groups such as SAP GUI users, Information Technology specialists, and others.  Online training modules will need to be completed by all SAP GUI users on or before December 21, 2012.  If training is not completed by this deadline,  SAP accounts will be locked until this requirement is met.  (Once the requirement is met, email will need to be sent to davidd@olemiss.edu  to unlock accounts.) 

About SANS Institute

“The SANS Institute was established in 1989 as a cooperative research and education organization. SANS is the most trusted and by far the largest source for information security training in the world. Courses are taught by real-world practitioners who are the best at ensuring you not only learn the material, but that you can apply it immediately when you return to the office” ( www.sans.org).  “The online training we chose through SANS is a standardized presentation that covers in depth security awareness issues,” says David Drewrey, Director of Telecommunications/Security Coordinator.

Importance of Security Awareness Training

The purpose of security awareness training is to raise awareness, change behaviors, reduce risks, and educate those who handle sensitive data on computer networks, systems, etc. Security awareness training is important for users to know the dangers that exist as well as the mitigation techniques and best practices in online communication,” says David Drewrey.  “Examples of scenarios that can occur due to non-security awareness are computer viruses, malware, identity theft, spam, phishing, exposure to criminal elements, etc.”

SAP GUI Users and Select Employees

All targeted groups for security awareness training will start receiving email from David Drewrey, davidd@olemiss.edu, on September 17, 2012.  The subject line will be “University of Mississippi SAP Security Awareness Training Account.”  The email will provide your login information to the training modules.  Once you log in, you will be required to reset your password.  Here’s a sample of the communication that will be forthcoming:

Dear (User’s Name),

 All University of Mississippi SAP GUI users must attend a security awareness presentation every two  years to become aware of the latest security issues and techniques available to protect university data.  Information Technology has purchased online training from SANS (www.sans.org), which users can view and complete at their own pace.  These modules must be completed by December 21, 2012 in order to retain access to SAP.  The SAP GUI accounts belonging to those who have not completed security training by the indicated deadline will be disabled.  Others who deal with sensitive data as part of their jobs are strongly encouraged to complete the training.

A security awareness training account has been created for you and you have been issued with a temporary password.

Your login information is as follows:

Username:   WebID@olemiss.edu

Password:   initial_password

                      (You will need to change your password when you log in the first time.)

To start using your security awareness training account, log in at:  https://vle.securingthehuman.org/login/

In most mail programs, this should appear as a blue link which you can just click on.  If that does not work, then cut and paste the address into the address line at the top of your web browser window.

Once you have changed your password, please click on Quick Start Introduction to receive instructions.

Thank you,

David Drewrey
Director of Telecommunications/Security Coordinator
davidd@olemiss.edu

 

Duration of the Training Modules

Each of the training modules is approximately 3-5 minutes in length; the entire training is approximately 1 hour.  You can complete these modules at your own pace, just as long as all is completed by the December 21, 2012 deadline.  The system automatically saves and keeps track of your completed modules.

Non-SAP GUI Users and Other UM Employees

For non-SAP GUI users and other UM employees, you can register for the classroom security awareness training or request online training.  We can accommodate up to 400 additional users in the online training.  You are not required to attend this training, but it is highly recommended.  For available classroom security awareness training dates, please visit http://ittraining.olemiss.edu/ or contact David Drewrey at davidd@olemiss.edu.

More Information

Security training reminders will be sent via UM Today.  All questions about security awareness can be directed to davidd@olemiss.edu.

SAP Tips and Reminders

There are currently 814 active users of the University’s Enterprise computer system, SAP. As the SAP Training Coordinator, I’ve probably spoken with or met every one of you!  Since we’re soon to experience some quiet time with the students off for the summer, I thought it would be a good time to share some tips and reminders that might make your daily experience with SAP easier and more effective.

  • Everybody forgets a password now and then, and we do have several to keep up with.  Luckily, we’ve centralized all password re-sets at the IT Helpdesk.  Their phone number is 915-5222 and they may be reached via email at helpdesk@olemiss.edu.
  • In order to use the SAP GUI, your department must first have a license for the position you are currently holding.  All the forms required to receive or update a license to use the SAP GUI may be downloaded from the SAP Support Website.
  • The next thing a new user needs to access SAP is training.  We offer training in twelve functional areas at least once per month.  You may find the class descriptions (what they cover) and the class handouts on the SAP Support Website.
  • In order to access the SAP system, you must have the SAP GUI (Graphical User Interface) software installed on your computer. The GUI must always be maintained at the current version and patch level.
    • If you have a PC with Windows XP or a Mac, you may choose the self-install option for installation or upgrading the SAP GUI.
    • If you have a PC with Vista or Windows 7, please contact the IT Helpdesk  to have the SAP GUI installed.
    • When requesting assistance with the SAP GUI installation, Indicate if you need it installed on a Mac or a PC.  If PC, please include your operating system information (XP, Vista, Windows7, etc.).

Finally, I’d like to say a word about testing. SAP frequently updates and improves its software.  The University of Mississippi uses a quarterly system to install these improvements on a regular schedule and we are rapidly approaching our first quarter patch.  Some of you may soon receive a notice asking that you test in QAS all the transactions that you regularly use to do your job. This is an extremely important task, as it helps us to identify any issues or authorization changes that may result when the patch is applied to the Production system.  We appreciate your help with this task; ultimately it makes your job easier, too!

If you have questions or require assistance, please contact the IT Helpdesk at (662) 915-5222 or helpdesk@olemiss.edu .