May 21, 2013

Laptop Theft: Anything But Uncommon

According to University Police, 17 laptops have been reported stolen on the Ole Miss campus since August 2012.

It’s important to keep in mind that this number doesn’t reflect stolen smartphones or tablets, only laptops. With technology doubling every 2 years, there are multiple ways to keep yourself, and your mobile devices, protected. The best approach to defending yourself against thieves is to have multiple layers of security. This includes using software to locate your devices in case of theft, encrypting stored personal data, and writing down serial numbers, MAC addresses, and model numbers.  The most effective theft deterrent, however, is using common sense.

UNPROTECTED MOBILE DEVICESlaptop002

Don’t leave your devices unprotected, not even for a second. A majority of thefts occur when students step away from their mobile devices during study sessions, prior to class, or in offices while leaving the door unlocked.  It’s important to remember never to leave your hardware lying around, as it takes only seconds to pick up an unattended device.  Some theft deterrents for laptop thieves include items such as visual stickers, labels, or metal plates indicating the laptop can be traced, cable locks that can anchor the hardware to a chair or table, or even laptop theft alarm systems.

GPS TRACKING SOFTWARE FOR MAC AND PC

For Mac hardware, it’s possible to set up location software, called Find My iPhone, using an iCloud account. This allows you to locate your MacBook, iPhone or iPad, using their built-in GPS capabilities. You can also remotely lock the device, wipe it, have it play a sound, or even display a message on the screen. For PC’s, a program called Prey can help you locate your laptop in the event of theft, and offers many of the same options as the Find My iPhone software.

MAKE YOUR LAPTOP IDENTIFIABLE

There are ways to make sure your laptop is harder to sell in the event of theft, which can be a theft deterrent on its own. One method is “tagging” your laptop, which entails applying a metal security plate with a customized barcode linking to the owner’s information. One of the more common brands of this product is called the Stop Tag, which boasts requiring 800 pounds of pressure to remove, and also has a chemically bonded tattoo underneath that says “Stolen Property.”

PROTECT YOUR PRIVACY

According to a report by Javelin Strategy and Research, in 2012 there were over 12 million cases of identity fraud. It’s important to make sure that your personal information is secure on any of your devices, especially laptops.  To keep personal information safe, it’s important to choose strong passwords comprised of a mix of upper and lowercase letters and numbers. It’s also recommended to change your passwords frequently. For added security, you can set up an encryption for sensitive files on your devices, requiring a special password to be able to access them.

ENCRYPTING YOUR PERSONAL INFORMATION

Setting up part of all or your hard drive to be encrypted can help keep your personal information safe in the event of theft, and is relatively easy to do. For Macs running Mountain Lion, you simply use disk utility to create a partitioned section of the hard drive, choose 128 bit or 256 bit encryption (one is more secure, but slower,) and then enter the password you want to use for access to the partitioned drive. (Instructions Here) For PCs, AxCrypt, allows the encryption of single files, and is the self-proclaimed  leading open-source encryption program  for Windows.  (Instructions Here)

* It is important to note that if you encrypt your data, you MUST remember the password used for the encryption. If you forget or lose it, you will be unable to retrieve any of the encrypted data.

REPORT ANY THEFTS IMMEDIATELY

In the event of theft of any personal devices, be sure to notify University Police immediately. The longer you wait to notify the police, the less likely you will be to find stolen devices. UPD can be reached at 662-915-7234, or via email at upd@olemiss.edu.

 

 

Quarterly SAP Patches

SAP frequently updates and improves its software.  The University of Mississippi uses a quarterly system to install these improvements on a regular schedule and we are rapidly approaching our first quarter patch.  Patches will be applied in QAS on March 19th.  This allows ten days to test and report issues before the patches are applied to the production (PRD) system on March 29th.

Some of you may soon receive a notice asking that you test in QAS all the transactions that you regularly use to do your job. This is an extremely important task, as it helps us to identify any issues or authorization changes that may result when the patch is applied to the Production system.  We appreciate your help with this task; ultimately it makes your job easier, too!

Please schedule some time early in the period after March 19th to do thorough testing of this upgrade in QAS.  You may reset your QAS password in myOleMiss. Report any issues that you encounter when testing using the SAP Issues Database in myOleMiss.
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Try Web HD. No Lines. No Waiting. No ‘Hold’ Music.

Recently, the Office of Information Technology (IT) migrated to a new call tracking platform named Web Help Desk.   In addition to supporting the needs of IT technical staff with tracking your calls and emails, Web Help Desk allows individuals with a valid UM WebID to submit service requests through a web interface.

In addition to submitting service requests with Web Help Desk, you can also check the status of your request, update the request and search the FAQ Knowledge Base. When a service request is submitted using Web Help Desk, you will receive a confirmation email that includes the request details and ticket number.

Common Tasks

To create a new service request:

  1. Login using your UM email address and password.
  2. Select the Request Type that best fits your issue from the drop down arrow.
  3. Next, in the Request Detail box describe the problem you are reporting. Be as specific about the key details of the problem as possible.
  4. If you have a file to attach, use Add File to upload and then Save.

To view your service request history:

  1. Select the History option from the Menu at the top.
  2. All of your active and closed requests will display.
  3. To view request details select the ticket number.

To edit your service request:

  1. Select the History option from the menu at the top.
  2. All of your active and closed requests will display.
  3. To view request details select the ticket number.
  4. Then, select Add Note, enter your updated information, and Save.
  5. If you need to cancel the request, simply select Cancel Ticket and then Save.

To access frequently asked questions (FAQ):

  1. Select the FAQ option from the menu at the top.
  2. Select the category to search, or search using the “contains” option.

Really! It is that simple to submit, update, and track your service requests using Web Help Desk.

If you have additional questions, please contact the IT Helpdesk at (662) 915-5222 or helpdesk@olemiss.edu.   You can visit our website for more information, or contact us Monday through Friday, 8 AM – 5 PM CST.

The Spring 2013 IT Survival Guide

Welcome! The Office of Information Technology (IT) has been busy preparing  for new and returning faculty and students. Below are some of the important changes we made during the break along with links to common websites and informative TECHNews articles.

UM Google

Starting in March 2012, all students are given UM Gmail accounts which include access to Gmail, Google Drive, Google Sites and Google Calendar. Be sure to read our Gmail quick facts and Gmail FAQ for information on all the features your Gmail account provides. While employees continue to use UM Mail (Exchange) for official correspondence, they can also request a separate UM Gmail account for student collaboration, teaching a class and managing a Google group to name a few.

Former students admitted before March 18, 2012, please note. Email sent to your WebID@olemiss.edu address is automatically forwarded to your WebID@go.olemiss.edu address. The automatic forward will be in place until February 8, 2013.

Enterprise Vault

Are you tired of running out of email storage space in UM Mail? We have a solution! Beginning in September 2012, employees could request 5 GB of disk space dedicated to email storage in UM Mail. We call this service the enterprise vaultJust let us know when you are ready to enable the vault.

UM Box

UM Box is the latest addition to IT services. UM Box offers 10 GB of cloud storage for students, faculty and staff. Read more about UM Box and login to start using cloud storage today!

Attendance Tracking

In the fall semester, we piloted a new technology solution to minimize the attendance tracking and reporting effort for large (50+) class rolls.  For the spring semester, IT deployed the tracking technology in thirteen additional classrooms.  Read more about the attendance tracking scanners.

Blackboard Learn

Blackboard Learn was upgraded to the latest stable release, version 9.1 SP9. Read more about the new features.

The Official Ole Miss App, iPhone Edition

In January, we went live with the iPhone edition of the Official Ole Miss App. Get the Official Ole Miss App today for your iPad, iPhone or iPod Touch. It’s FREE!

Links and TECHNews Articles

The links and articles below point to information and sites used every day on campus.

  • Get Started - IT has links to commonly used websites for employees, parents and students.
  • myOleMiss - Grades, registration and other services.
  • UM Mail - Do you need to check your employee email from a web browser?  UM Mail is the answer.
  • UM Mobile - Check your grades and registration information, all from your smartphone.
  • Blackboard - Our learning management system used by our instructors to interact with students.  Don’t forget about Blackboard Mobile for your smartphone.
  • Course Notes Online - Instructors and students should be aware of the risks of using third party course notes services.

Final Comments

If you have additional questions, please contact the IT Helpdesk at 662-915-5222 or helpdesk@olemiss.edu.   You can visit our website for more information or contact us Monday through Friday, 8 AM CST – 5 PM CST.   Go Rebels!

IT Introduces UM Mail Vaulting Service for Email Storage

Is your mailbox filling up with historic messages that you need to retain? With the implementation of Symantec Enterprise Vault, the Office of Information Technology has a new solution for you.

Symantec Enterprise Vault is a content archiving system that moves emails and their attachments to an online storage area called a vault. EV requires an Outlook plug-in that is compatible with Outlook 2003-2010 for Windows and Outlook 2011 for Mac OS. In addition to working with the Outlook client, EV tools can be accessed through Internet Explorer versions 7, 8 and 9.

How It Works

After an email is archived, the email is replaced by a shortcut/link in your mailbox that provides instant access to the archived email message. When you need an item that has been archived from your mailbox you can easily search, view or delete it yourself. Archived emails remain available to you in Outlook and through the Outlook Web Application (OWA).

Vault is intended to help you manage your email more efficiently. However, you should continue to perform basic housekeeping tasks periodically, such as deleting emails that are no longer needed. Your messages are auto-archived when your mailbox exceeds 75 percent capacity. Additionally, you can select messages to manually archive at any time. Vault provides you with 5GB of storage space for archived messages.

If you have messages that are held in your personal folder (PST) files on your local computer, they will not be archived. Messages must be in the Exchange mailbox to be archived. To archive messages or folders stored in your personal folder files, you can move a message or folder to your Exchange mailbox.

Installation

When you are ready to give Vault a try, contact the IT Helpdesk at helpdesk@olemiss.edu or (662) 915-5222. After Vault is enabled for your email account, download and install the required Outlook plug-in from our website.

UM Webmail Taken Offline October 5, 2012

With the migration of email services from UM Webmail to UM Gmail complete, logins to UM Webmail will be disabled on October 5.  UM Mail (Exchange) is available to employees.  UM Gmail is available to students and any employees that have requested access.

UM Webmail login restrictions include web (http://webmail.olemiss.edu), POP and IMAP access.  Individuals that continue to login to Webmail to review older messages or contacts will need to export or transfer contacts or messages to a local computer or other email system.  Email forwarding from @olemiss.edu to @go.olemiss.edu will remain in place until February 8, 2013 for students that previously used UM Webmail.

You can read more about UM Gmail at go.olemiss.edu.  If you require assistance or have questions, please contact the Information Technology (IT) Helpdesk at 662-915-5222 or helpdesk@olemiss.edu prior to October 5.

The Fall 2012 IT Survival Guide

Welcome! The Office of Information Technology (IT) has been busy preparing for new and returning faculty and students.   Below are some of the important changes we made during the summer along with links to common websites and informative TechNews articles.

We Have Gone Google

Yes, we have gone Google.  Student email was migrated from Webmail to Gmail.  Former students, don’t worry.  Email sent to your @olemiss.edu address is forwarded to your new @go.olemiss.edu address.  The forward will be in place until February 8, 2013.   Also, you can still log on to Webmail to read older emails. To log on to Gmail for the first time, visit go.olemiss.edu for instructions.

While employees continue to use UM Mail (Exhange) for official correspondence, they can also request a separate Gmail account for student collaboration, teaching a class and managing a Google group to name a few.  Be sure to read our Gmail quick facts and Gmail FAQ for important dates and information on all the features your Gmail account provides.

Mailing Lists Got a Facelift

After twelve years of service, our mailing list server was retired.   In July, we migrated all lists to Google Groups.   For a few highlights, the mailing lists have the same address (e.g., thelist@listserv.olemiss.edu), student emails were changed to use the @go.olemiss.edu and we allow attachments to be a whopping 25 MB.   The most common Google Group questions are covered online on our Gmail FAQ.  Do you need a new mailing list?  Contact the IT Helpdesk to get started.

Blackboard Mobile is Upgraded

Besides software and hardware upgrades for Blackboard over the summer to improve performance, Blackboard upgraded their mobile interface.   Students can use the Blackboard Mobile Learn App to access course documents, read announcements, respond to discussion board posts, and check their Blackboard grades.  Instructors can use the mobile app to post announcements, read and respond to discussion board posts, and upload photos or videos.  Download the free Blackboard Mobile Learn App for your smartphone before the semester gets rolling.

The Official Ole Miss App, iPad Edition is Live

Our iPad app went live in April and we are constantly making improvements!   Get the FREE iPad app today.

Links and TECHNews Articles

The links and articles below point to information and sites used every day on campus.

  • Get Started – IT has links to commonly used websites for employees, parents and students.
  • myOleMiss - Grades, registration and other services.
  • UMMail – Do you need to check your employee email from a web browser?  Ummail is the answer.
  • Personal folders with UMMail - Are you running out of disk space on UM Mail?  This TECHNews article provides the steps to store email locally.
  • UM Mobile – Check your grades and registration information, all from your smartphone.
  • Blackboard – Our learning management system used by our instructors to interact with students.  Don’t forget about Blackboard Mobile for your smartphone.
  • Find your Phone – Read this TECHNews article before you lose your phone on campus.
  • Course Notes Online – Instructors and students should be aware of the risks of using third party course notes services.

Final Comments

If you have additional questions, please contact the IT Helpdesk at 662-915-5222 or helpdesk@olemiss.edu.   You can visit our website for more information or contact us Monday through Friday, 8 AM CDT – 5 PM CDT.   Go Rebels!

Mailing List Service Migrates to Google Groups

On July 25, Information Technology (IT) completed the migration of our mailing list service to Google Groups. Google Groups is Google’s version of a mailing list service. Some of the advantages of Google Groups include a web interface for self-service group management, web-based archive mail review and support for email attachments up to 25 MB.

Key Migration Points

Below is recap of key points sent to mailing list owners when we migrated to Google Groups.

  • We migrated mailing lists and members. If the list was used in the past 18 months, IT migrated the mailing list to Google Groups.
  • Mailing list names and list email addresses remained the same (e.g., hd@listserv.olemiss.edu).
  • Student email addresses were modified from WebID@olemiss.edu to WebID@go.olemiss.edu.

Getting Started: Member

For mailing list members, there are very few changes. Since the mailing list names have not changed, you may email the list as you did before the migration. Students emailing a list should remember to use their UM Gmail account and not their personal Gmail account.

If you want to join a list, just send an email to groupname+subscribe@listserv.olemiss.edu where groupname is the exact name of the mailing list. The mailing list owner will take the appropriate action to complete your request.  Likewise, you can unsubscribe by emailing groupname+unsubscribe@listserv.olemiss.edu.

Getting Started: Owner

When you are ready to create a new mailing list, contact the IT Helpdesk for now. In the near future, IT will be building a web interface in myOleMiss to provide a self-service mailing list creation option. Also, we encourage all list owners to have UM Gmail accounts for full access to the Google Group management interface.

Once you have a list, the most common tasks are adding list members and creating list managers. You can review the Google Groups FAQ for answers to these questions or contact the IT Helpdesk to step you through the process.

Final Comments

IT created a Google Groups FAQ to answer the most common questions. For any other questions about mailing lists, please contact the IT Helpdesk at 662-915-5222 or helpdesk@olemiss.edu.

Solve the Email Quota Problem with Personal Folders in Microsoft Outlook

The need for centralized electronic data storage continues to increase at corporations and educational institutions nationwide. At the University of Mississippi, Information Technology (IT) provides 500 MB of storage space for each UM Mail (Exchange) account on our central Exchange server. Understandably for some employees, more email storage space is needed.

One solution is to use personal folders within Microsoft Outlook. Personal folders are Outlook data files used to store email locally on your computer instead of the UM Mail server. By using personal folders, you may reduce your storage needs on the UM Mail server and avoid email quota warning messages.

Creating Personal Folders

After determining the UM Mail content that can be moved to personal folders, the next steps in creating personal folders will depend on your version of Outlook. We have instructions for Outlook 2007/2010 on the Windows Platform as well as Outlook 2011 on OS X (Macintosh). Once the personal folders have been created, moving messages from UM Mail folders to personal folders is as simple as highlighting the messages and dragging them into a personal folder. To avoid dropping the messages in the wrong folder, use the Move menu option. To use the Move option, select the message or folder you want to move then right click, select Move and finally choose the destination folder. You can also select multiple messages to move at one time.

Please remember that any messages in your personal folders are stored on your local computer hard drive and not on the UM Mail server. If you check UM Mail from an iPhone or the UM Mail web interface, the messages stored in personal folders will not be visible. Also, be sure to back up your personal folders (i.e., .pst files) weekly to another drive such as an encrypted USB drive. Please contact the IT Helpdesk for assistance with creating, organizing or backing up personal folders.

Final Thoughts

Besides personal folders for secure email storage, IT staff members are currently evaluating centralized email archiving solutions. Products such as Symantec Enterprise Vault provide integration with Outlook but would allow IT to offer centralized email storage, up to 5 GB per UM Mail account. Stay tuned.

 

Blackboard Becomes More Mobile with Recent Upgrades

If you haven’t noticed by now, the Blackboard Learning Management System recently received several product enhancements with the release of a new version of Blackboard Mobile Learn and a system upgrade to version 9.1 SP7.

Blackboard Mobile Learn gives students and instructors access to their course content on a variety of mobile devices, including the iPhone, iPad, Android and Blackberry.  Students can use the Bb Mobile Learn App to access course documents, read announcements, respond to discussion board posts, upload photos or video attachments to discussion boards or blogs, and check their Blackboard grades.  Instructors can use the mobile app to post announcements, read and respond to discussion board posts, and upload photos or videos.

Version 3.0 of the Bb Mobile Learn App, released on May 16, 2012, introduced Mobile Friendly Tests and high resolution graphics for retina displays.  Instructors now have a streamlined interface to create mobile-compatible tests from within Blackboard (see Instructions for Creating Mobile Tests), and students can take mobile compatible tests directly from their mobile device.  In fact, any Blackboard test that includes compatible question types (Multiple Choice, Hot Spot, Fill in the Blank, etc) can be taken from within the Blackboard Mobile Learn App.  The interface itself makes use of several unique features of mobile devices.  For example, students can flag a question to come back to later by tapping the corner of the page to create a dog-ear.  They can also eliminate options on multiple-choice questions by swiping across them to gray them out.  Instructors can even ask students to submit pictures from their mobile device as part of a mobile quiz answer. Grades on mobile quizzes are automatically added into the Blackboard Grade Center.

To download the Blackboard Mobile Learn App, visit your device’s App Store today, or view the Blackboard Mobile Learn Tutorial for more information.

Blackboard System Upgrade – On May 28, 2012, the Blackboard application servers were upgraded to version 9.1 SP7.  This update was necessary to provide compatibility with a wider range of Web browsers, including Internet Explorer 8 and 9, Firefox 12, Chrome and Safari 5.

The upgrade also provided several new features:

  • Timed Assessments - Attempt information for timed assessments includes details on how much time the student spent on the attempt versus how much time was allotted.  Instructors can choose to make the make the timed assessment save and submit automatically when the timer expires, or to allow the assessment to continue beyond the allotted time.  Tests will also now auto-save every minute during the student attempt.
  • Interactive Rubrics - When creating a rubric, instructors can assign weights to categories, allowing the same rubric to be used across multiple items with different possible points.  Rubrics can be imported and exported for use across courses.  Instructors can associate rubrics when creating gradable content items. The rubrics can be visible to students at any time, or only after grading has been completed.  Instructors can interact with any associated rubric for grading in a grid or list view, and feedback can be entered for each criteria as well as the entire assessment.  When a rubric has been used for grading, a report is available to view the results of all content graded with that rubric.
  • Needs Grading - Gradable Blogs, Journals, Wikis, and Discussion Board activity can appear in Needs Grading status in the Grade Center and on the Needs Grading page.  When an instructor chooses to make an interactive tool gradable, they will also have the option to choose how many interactions will place the item in needs grading status.  A Discussion Board forum, for instance, might be set to only appear in Needs Grading status after a student has made three posts, rather than with each individual post.

For more information about Blackboard or any of its features, contact the Faculty Technology Development Center at (662) 915-7918 or blackboard@olemiss.edu.