TECHNews

The Office of Information Technology's blog.

Archive for the ‘Helpdesk’ Category

Installation Notes for Windows 8.1

Posted on: October 18th, 2013 by JIMMY BALL

I recently installed Windows 8.1, the first major upgrade for Windows 8. Below is my Windows 8.1 installation experience. Download and Initial Installation I chose to upgrade a Dell XPS laptop.   Because I use UM Box with Box Sync, I already had my important files backed up.  Next, I connected my laptop to a power […]

Laptop Theft: Anything But Uncommon

Posted on: April 4th, 2013 by Jared Senseman
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According to University Police, 17 laptops have been reported stolen on the Ole Miss campus since August 2012. It’s important to keep in mind that this number doesn’t reflect stolen smartphones or tablets, only laptops. With technology doubling every 2 years, there are multiple ways to keep yourself, and your mobile devices, protected. The best […]

Quarterly SAP Patches

Posted on: March 8th, 2013 by LAURIE RICHLOVSKY

SAP frequently updates and improves its software.  The University of Mississippi uses a quarterly system to install these improvements on a regular schedule and we are rapidly approaching our first quarter patch.  Patches will be applied in QAS on March 19th.  This allows ten days to test and report issues before the patches are applied […]

Try Web HD. No Lines. No Waiting. No ‘Hold’ Music.

Posted on: February 18th, 2013 by TERESA MCCARVER

Recently, the Office of Information Technology (IT) migrated to a new call tracking platform named Web Help Desk.   In addition to supporting the needs of IT technical staff with tracking your calls and emails, Web Help Desk allows individuals with a valid UM WebID to submit service requests through a web interface. In addition […]

The Spring 2013 IT Survival Guide

Posted on: January 16th, 2013 by JIMMY BALL

Welcome! The Office of Information Technology (IT) has been busy preparing  for new and returning faculty and students. Below are some of the important changes we made during the break along with links to common websites and informative TECHNews articles. UM Google Starting in March 2012, all students are given UM Gmail accounts which include […]

IT Introduces UM Mail Vaulting Service for Email Storage

Posted on: September 27th, 2012 by TERESA MCCARVER

Is your mailbox filling up with historic messages that you need to retain? With the implementation of Symantec Enterprise Vault, the Office of Information Technology has a new solution for you. Symantec Enterprise Vault is a content archiving system that moves emails and their attachments to an online storage area called a vault. EV requires […]

UM Webmail Taken Offline October 5, 2012

Posted on: September 24th, 2012 by JIMMY BALL

With the migration of email services from UM Webmail to UM Gmail complete, logins to UM Webmail will be disabled on October 5.  UM Mail (Exchange) is available to employees.  UM Gmail is available to students and any employees that have requested access. UM Webmail login restrictions include web (http://webmail.olemiss.edu), POP and IMAP access.  Individuals […]

The Fall 2012 IT Survival Guide

Posted on: August 20th, 2012 by JIMMY BALL

Welcome! The Office of Information Technology (IT) has been busy preparing for new and returning faculty and students.   Below are some of the important changes we made during the summer along with links to common websites and informative TechNews articles. We Have Gone Google Yes, we have gone Google.  Student email was migrated from […]

Solve the Email Quota Problem with Personal Folders in Microsoft Outlook

Posted on: July 27th, 2012 by TERESA MCCARVER

The need for centralized electronic data storage continues to increase at corporations and educational institutions nationwide. At the University of Mississippi, Information Technology (IT) provides 500 MB of storage space for each UM Mail (Exchange) account on our central Exchange server. Understandably for some employees, more email storage space is needed. One solution is to […]

Blackboard Becomes More Mobile with Recent Upgrades

Posted on: June 14th, 2012 by Penny Rice

If you haven’t noticed by now, the Blackboard Learning Management System recently received several product enhancements with the release of a new version of Blackboard Mobile Learn and a system upgrade to version 9.1 SP7. Blackboard Mobile Learn gives students and instructors access to their course content on a variety of mobile devices, including the […]