TECHNews

The Office of Information Technology's blog.

Archive for the ‘Helpdesk’ Category

Attention Students! Top 10 Technology Tips for the Fall Semester

Posted on: August 11th, 2014 by JIMMY BALL

Welcome! The Office of Information Technology (IT) has been busy preparing for new and returning students. Below are some of the key technology topics; please take a moment to get up to speed. Protect your WebID.   Your UM WebID is used to access many University systems and services mentioned below.  Please treat it like your […]

Chris Barnes Crosses a Major IT Milestone

Posted on: July 29th, 2014 by JIMMY BALL

Today, we are celebrating the accomplishments of Chris Barnes, a Microcomputer Consultant I with the IT Helpdesk.   Chris has crossed a major IT milestone by closing 10,000 IT Helpdesk tickets! Chris was recently honored with a plaque to show our appreciation for his work ethic, service and commitment to the University of Mississippi.  Joining […]

Installation Notes for Windows 8.1

Posted on: October 18th, 2013 by JIMMY BALL

I recently installed Windows 8.1, the first major upgrade for Windows 8. Below is my Windows 8.1 installation experience. Download and Initial Installation I chose to upgrade a Dell XPS laptop.   Because I use UM Box with Box Sync, I already had my important files backed up.  Next, I connected my laptop to a power […]

Laptop Theft: Anything But Uncommon

Posted on: April 4th, 2013 by Jared Senseman
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According to University Police, 17 laptops have been reported stolen on the Ole Miss campus since August 2012. It’s important to keep in mind that this number doesn’t reflect stolen smartphones or tablets, only laptops. With technology doubling every 2 years, there are multiple ways to keep yourself, and your mobile devices, protected. The best […]

Quarterly SAP Patches

Posted on: March 8th, 2013 by LAURIE RICHLOVSKY

SAP frequently updates and improves its software.  The University of Mississippi uses a quarterly system to install these improvements on a regular schedule and we are rapidly approaching our first quarter patch.  Patches will be applied in QAS on March 19th.  This allows ten days to test and report issues before the patches are applied […]

Try Web HD. No Lines. No Waiting. No ‘Hold’ Music.

Posted on: February 18th, 2013 by TERESA MCCARVER

Recently, the Office of Information Technology (IT) migrated to a new call tracking platform named Web Help Desk.   In addition to supporting the needs of IT technical staff with tracking your calls and emails, Web Help Desk allows individuals with a valid UM WebID to submit service requests through a web interface. In addition […]

The Spring 2013 IT Survival Guide

Posted on: January 16th, 2013 by JIMMY BALL

Welcome! The Office of Information Technology (IT) has been busy preparing  for new and returning faculty and students. Below are some of the important changes we made during the break along with links to common websites and informative TECHNews articles. UM Google Starting in March 2012, all students are given UM Gmail accounts which include […]

IT Introduces UM Mail Vaulting Service for Email Storage

Posted on: September 27th, 2012 by TERESA MCCARVER

Is your mailbox filling up with historic messages that you need to retain? With the implementation of Symantec Enterprise Vault, the Office of Information Technology has a new solution for you. Symantec Enterprise Vault is a content archiving system that moves emails and their attachments to an online storage area called a vault. EV requires […]

UM Webmail Taken Offline October 5, 2012

Posted on: September 24th, 2012 by JIMMY BALL

With the migration of email services from UM Webmail to UM Gmail complete, logins to UM Webmail will be disabled on October 5.  UM Mail (Exchange) is available to employees.  UM Gmail is available to students and any employees that have requested access. UM Webmail login restrictions include web (http://webmail.olemiss.edu), POP and IMAP access.  Individuals […]

The Fall 2012 IT Survival Guide

Posted on: August 20th, 2012 by JIMMY BALL

Welcome! The Office of Information Technology (IT) has been busy preparing for new and returning faculty and students.   Below are some of the important changes we made during the summer along with links to common websites and informative TechNews articles. We Have Gone Google Yes, we have gone Google.  Student email was migrated from […]