TECHNews

The Office of Information Technology's blog.

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Try Web HD. No Lines. No Waiting. No ‘Hold’ Music.

Posted on: February 18th, 2013 by TERESA MCCARVER

Recently, the Office of Information Technology (IT) migrated to a new call tracking platform named Web Help Desk.   In addition to supporting the needs of IT technical staff with tracking your calls and emails, Web Help Desk allows individuals with a valid UM WebID to submit service requests through a web interface. In addition […]

IT Introduces UM Mail Vaulting Service for Email Storage

Posted on: September 27th, 2012 by TERESA MCCARVER

Is your mailbox filling up with historic messages that you need to retain? With the implementation of Symantec Enterprise Vault, the Office of Information Technology has a new solution for you. Symantec Enterprise Vault is a content archiving system that moves emails and their attachments to an online storage area called a vault. EV requires […]

Solve the Email Quota Problem with Personal Folders in Microsoft Outlook

Posted on: July 27th, 2012 by TERESA MCCARVER

The need for centralized electronic data storage continues to increase at corporations and educational institutions nationwide. At the University of Mississippi, Information Technology (IT) provides 500 MB of storage space for each UM Mail (Exchange) account on our central Exchange server. Understandably for some employees, more email storage space is needed. One solution is to […]